Post by jony48 on Dec 14, 2023 4:24:11 GMT
By viewing customer success as a differentiator and revenue contributor rather than a cost center, these business leaders are investing in customer success and recognizing that it will ultimately help their business grow. Want this chart? click to download. Therefore, growth companies claim that they want their customers to succeed. How do they achieve this? By investing in their customer service program. More than half ( ) of growing companies believe investing in a customer service program is very important, compared with 5% ( ) of stagnant or declining companies.
Want this chart? click to download. Where is the investment going? When it comes to Phone Number List training, growing companies have a clear priority of making sure their service representatives are able to handle any issue customers throw at them. Growing businesses are nearly twice as likely to say training customer service representatives is very important. Want this chart? click to download. Growing businesses also view their customer service representatives as investments and focus on retaining them just as they would revenue-generating salespeople or lead generation marketers.
It has real business implications: Services is an area so focusing on retention means managers spend less time and resources hiring, recruiting and training new reps. Want this chart? click to download. Finally, in the age of the customer, we must assume that a world in which companies do not regard satisfying customers as very important will not last long. It's amazing that businesses have been able to grow so far without prioritizing their customers' happiness. Want this chart? click to download. Customer Success Starts with the Service Organization Our data shows that businesses that take customer success seriously can reap revenue benefits, and that success starts with the customer service team.
Want this chart? click to download. Where is the investment going? When it comes to Phone Number List training, growing companies have a clear priority of making sure their service representatives are able to handle any issue customers throw at them. Growing businesses are nearly twice as likely to say training customer service representatives is very important. Want this chart? click to download. Growing businesses also view their customer service representatives as investments and focus on retaining them just as they would revenue-generating salespeople or lead generation marketers.
It has real business implications: Services is an area so focusing on retention means managers spend less time and resources hiring, recruiting and training new reps. Want this chart? click to download. Finally, in the age of the customer, we must assume that a world in which companies do not regard satisfying customers as very important will not last long. It's amazing that businesses have been able to grow so far without prioritizing their customers' happiness. Want this chart? click to download. Customer Success Starts with the Service Organization Our data shows that businesses that take customer success seriously can reap revenue benefits, and that success starts with the customer service team.